Common Questions and Issues Related to Web Hosting:
Q. Will you place ads on my site?
A. As you are paying for this service. We will NOT place any ads on any of your hosted websites.
Q. Do you offer WEB DESIGN or PROGRAMING services?
A. Yes we do offer excellent related services! Simply visit the link that follow and request a Project Quote. We will be glad to serve you even more.
Q. What If I can not afford or decide not to complete or continue developing my Internet Project with you?
A. We expect all our Costumers to sucessfully complete every Internet Project they start with us if for some reason you can not complete your Internet project we will give you store credot for any funds available. For accurate project estimates please Contact Us.
Q. What is Store Credit?
A. When a Refund can not be considered ro granted we will offer Store Credit instead to our costumers. All store credit given will expire after 45 days. After that period not credit or refund can be granted or rendered.
Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements such's like google adsense, yahoo ads, pay per click, pay per lead, pay per impressions and more. We can host such websites, as long as they use legal programs and ethical promotion techniques and do not send spam to people.
Q. What forms of payment do you accept?
A.We accept All the Major Credit Cards through Paypal, We also accept E-bullion, E-gold, and Alertpay, Additionally we are planning to add Neteller, and Uniteller in the near future. If you would like to pay with a different payment processor simply let us know and we will probably approve it.
Q. What kind of servers do you use?
A. We can offer to you several options but mainly we handle - Dual Core Dual Xeon 2.8 GHZ Processors 4 Cores and 8 Logical Processors. Firewall protected against hackers! and similar technologies.
Q. Do you allow Adult, Casino, Hate, Racist, hacking, Torrent, Proxy search, related websites?
A. NO, we do not allow adult related websites, No, gambling, hacking, torrent, hate, racist and other related websites will not be approved. Sites showing such content after our clear warning will be Suspended and no refunds will be made. if you appear to host an ilegal site under our servers we will ban and close your account and no refund will be offered also you could incurr in extra fees and charges if you have affected in some way our servers or system. Please be aware of this Term and Ask any questions before you host your site within our Clean hosting Network
Q. Are taxes and fees included with my monthly or yearly plan?
A. As our Servers and Company are offshore based, No taxes will be applied to you in our services cost. It is up to you to add this expense to your taxes declaration if required by your country government.
Q. What control panel do you use and do you have a demo?
A. The control panel we use is the best in the Hosting industry. It is named Cpanel. A demo of Cpanel can be found -- Demo Here--
Q. Can I pay monthly for your services?
A. Yes, you may pay monthly with Paypal (Or Contact us)
Q. Can I host friends, relatives under my Hosting plan?
A. Yes, you may host your friends, partners or relatives accord to the web hosting plan you choose. But you will have to take care of the tasks and issues non hosting related, that those sites could generate like Editing, Uploading etc. Unless you have asked us for a quote for those extra services.
Q. How long does it take to setup my account?
A. Your account will be setup within 20 minutes up to 24 hours of your Order and cleared payment if that's the case. Remember that You will need a real Domain Name registered in your name to get your hosting account set. if you don't have one you can buy it now Low cost Domain Names
Q. Are there any hidden costs, or setup fees?
A. No. In the mean time our $25 usd set up fee is being waved for 1st time costumers. So hurry up and Register with us Today!
Q. Can I password protect directories?
A. Yes you can password protect directory's within your FTP account and or CPanel.
Q. What about Denial of service attacks, DDos, Dos attacks and Hackers? What security level do you offer?
A. Our servers contain the latest APF Firewall + Anti Dos Protection. You don´t have to pay more for this service, it comes included already in our servers. NOTE: Even when we do our best to keep your site up running and safe no guarantee is being made on the issues expressed above as almost any provider can guarantee to a 100% extend that their servers wont experience any slow times or similar issues, nor in the near or log term future.
DNS
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate. Our average time is 45 minutes.
Q. What do I set my domains name server's to?
A. All the Information about your New Hosting account will be send to you in your welcome e-mail. If you have lost your welcome email you can email us requesting your dns.
Control panel
Q. Do you have a manual for our control panel?
A. Go to http://www.cpanel.net/docs/cp/index.html
Q. Where do I go to login to my control panel?
A. You go to http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and inside the domain management area you will see a place to manage and add sub-domains. All our hosting plans include unlimited sub-domains!
FTP
Q. Where can I download a free FTP?
A. We recommend downloading Smart FTP from here
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory which is the public_html folder.
Q. Why doesn't my ftp password change when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync with your Cpanel password.
Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
E-mail
Q. How do I create email accounts?
A. To create an email account login to your control panel and click add/remove email account's.
Q. What do I put for both incoming and outgoing mail server?
A. For both incoming and outgoing mail server put mail.yourdomain.com
Q. Where do I go to check my emails using my browser?
A. yourdomain.com/webmail/
Q. How can I setup webmail to go directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy the entire url from your address bar. You will not login to your cpanel and create a subdomain to go to the address you just copied.
CGI/ASP/PHP/MySql/JSP
Q. None of my cgi scripts are working on the server. How do I get them to work?
A. Make sure that they are chmoded to 755
Q. How do I create databases and manage them?
A. Login to your cpanel and click MySQL Databases. After your database is created you can manage it from phpmyadmin. This can be found at the very bottom of the MySQL page.
Software Versions
Al our software are updated to the Last Versions available.
Q. What version of php are you using?
A. We are using version 4.4.2 and last version
Q. What version of perl are you using?
A. We are using version 5.8.7. and last version too.
Q. What version of MySQL are you using?
A. We are using version MySQL 4. and last version.
Q. What version of cpanel are you using?
A. Our servers automatically stay up to date with the most recent stable Cpanel version.
Billing
Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you wish to cancel within thirty days, and we will process your refund within 24 hours. - Note that a 15% processing fee will apply as every payment processor will charge us fees for every electronic payment that we receive and the time our staff has to devote to this special and non usual kind of requests.
Q. How do I make a payment?
A. All online payments are recurring. Your payment will automatically be deducted if you pay thru Paypal, E-bullion, Alertpay or any other Monthly Subscription system. If you pay thru E-gold, E-bullion or any other allowed gold based e-currencie you have to pay for at least 12 months in advance for every hosting plan that you choose.
Q. How do I stop billing?
A. If you wish to close your account simply email us your username, password, and why you wish to cancel. You must also include "I give you permission to delete my website and all of it's content. Please note that if you don´t want to loose all your Website information and pages, you must back up your website in you personal PC, before asking us to delete or suspend your hosting account. BullionHost and its affiliates and owners will not be responsible for any loss or damage suffered for this and similar issues. IMPORTANT: if you are subscribed to one of our Hosting plans you will be billed accord on time each billing periods. It is your sole responsibility to Cancel any subscription system you have set in your paypal or similar account in order to pay your fees on time. If a payment is made to us after your cancellation it will be refunded for us to you but you will be charged a small fee for this inconvenience caused, Please be aware.
SSL
Buy SSL´s Really Cheap Here!
Q. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/ A private ssl would display as https://www.yourdomain.com in the address bar.
Q. How do I purchase a private ssl from you and what type is it?
A. Please click here to order a Private SSL.
Q. What's the path to the free shared ssl?
A. We need to activate the shared ssl on each site manually that will require it.
Q. I'm going to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance from us to install it there will be a $30.00 installation fee.
Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure. You will need to ask the supplier you purchased it from.
Sub domains
Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub domain cpanel asks for the name you wish to use. MAKE SURE the subdomain name you give it doesn't have a folder already named that name. If it does the sub will not work. Example.. I want to create the subdomain test.hostgator.com so my sub name is going to be test. If I already have a folder in my ftp named test I need to delete it or rename it to something different before I create the subdomain with the test name from cpanel.
Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything that replaces the www in a domain name.forum.aol.com is a subdomain. www.forum.aol.com is not a subdomain.
Addon Domains
Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of a folder in your main sites ftp.
Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if your dns hasn't propagated to the server already. So after you change the sites dns you are trying to add you will need to wait 24-48 hours before attempting to create your addon domain.
A. There are three fields cpanel asks for when creating an addon domain.
1. "New Domain Name:" You will put in the newdomain.com do not put www in the name!
2. "Username/directory/subdomain Name:" This will be the folder cpanel creates in your main accounts ftp. MAKE SURE that the name you give it doesn't already have a folder. Example.. If you want to give it the username chris. You cannot have a folder in your account named chris already. If you do and still try creating the username for the addon domain to be chris you will mess a lot of things up!!!
3. "Password:" fill in any password you want here.
Q. Help I added an addon domain why did it say subdomain added?
A. It creates it as a subdomain by creating the folder within your main sites ftp. Please ignore this! It is a fully functional domain name. It is only called a subdomain when in fact it is an addon domain.
For further assistance please contact us.
